Privacy policy

What you type into a tool or a form, and what you tell the automated assistant by phone or text: the situation you are describing, your municipality or postal code, and your contact details if you give them. We do not store IP addresses with requests. We do not store IP addresses with requests. The privacy contact form uses the connecting IP transiently, in memory only, to rate-limit abuse; it is not written to any record.

Photos and documents you send are analysed once and are not kept by us.

To answer your question, to keep a record of what you told us so you do not have to repeat it, and — only if you ask and say yes at that moment — to pass it to one vetted local TODO. I consent to Greater Victoria Drainage storing my details to respond to this request and, if I asked for a TODO, sharing them with one vetted local TODO.

Our number is answered by an automated assistant, not a person. You are told that before anything else, along with the fact that we are an independent information service and not TODO, and that the call is recorded and transcribed so we can answer your question. If you would rather not be recorded, say so and we will text you a link to the web form instead. Reply STOP at any time to end texts.

Canada and the United States (Vercel edge/serverless; email and AI providers hosted in the US). Our processors are: Vercel (Hosting, serverless functions, edge network); Resend (Transactional email delivery (if configured)); Supabase (Lead and application storage (if configured)); Anthropic (One-time analysis of uploaded or texted photos and quote documents; drafting the automated assistant's text replies. Data handling is governed by the provider's API terms; no personal information is used to train models; we do not retain the files.); Twilio (Our phone number: inbound calls, voicemail and its transcription, SMS/MMS transport. Texted photos are deleted from Twilio right after analysis; voicemail audio is deleted after 30 days.).

We do not sell your information, and we do not pass it to more than one business.

Requests are kept while the project is active and for up to 24 months for reporting, then anonymised or deleted. Phone and text channel: structured facts, a short summary of each call or conversation, your consent choices and the outcome for 12 months after your request is closed (consent records 3 years); the text of your messages for 90 days after our last contact; raw call transcripts for 7 days; call audio is not kept by us and voicemail audio is deleted from our provider after 30 days.

HTTPS everywhere; access to lead data limited to the site operator and named processors; no photos or quote documents are stored (photos sent by text are analysed once and deleted from our messaging provider).

Email the privacy officer to request a copy, correction or deletion; we respond within 30 days. Use the privacy request form; it reaches Privacy Officer, QQAI.AI INC. server-side without publishing an inbox. Mailing address: Not published; available on request via the privacy contact form. For a security or breach concern: Privacy contact form at /privacy-request.